chagee FAQ

chagee requires identity verification (KYC) before withdrawals are processed. You will need to submit a clear photo of your Indonesian National ID Card (KTP), passport, or driver's license. You may also need to provide proof of bank account ownership — such as a bank statement or screenshot of your registered BCA, BRI, BNI, or Mandiri account — and a recent selfie for biometric confirmation.

No. chagee strictly prohibits multiple accounts. Each player is entitled to one account only, tied to a unique identity. Opening duplicate accounts — whether under the same name, email, device, IP address, or payment method — violates our Terms and Conditions and will result in immediate account suspension, forfeiture of bonuses, and possible permanent banning from the platform.

On the login page, click "Forgot Password" and enter the email address linked to your chagee account. You will receive a secure password reset link within a few minutes. If the email does not arrive, check your spam or junk folder. If you still cannot access your account, contact our 24/7 support team at [email protected] and we will assist you through identity verification.

To close your chagee account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will confirm your identity, process any remaining verified balance back to your payment method, and permanently deactivate your account within 3 business days. If you are closing due to gambling concerns, please read our Responsible Gaming page first — self-exclusion may be a better option.

Deposits via BCA bank transfer are typically credited to your chagee account within 1 to 5 minutes during business hours. Transfers made outside core banking hours (generally between midnight and 4 AM WIB) may take slightly longer due to interbank processing schedules. If your deposit has not appeared after 30 minutes, contact our support team with your transfer receipt and we will resolve it promptly.

The minimum deposit on chagee is Rp 10.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 25.000 for local bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata. There is no maximum deposit limit, though very large transfers may be subject to additional verification under our anti-money laundering procedures.

Yes. chagee supports all major Indonesian e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet deposits are processed in real time and typically reflect in your chagee balance within seconds. The minimum e-wallet deposit is Rp 10.000. Make sure the name on your e-wallet account matches the name registered on your chagee account to avoid verification delays.

The minimum withdrawal to a Bank Mandiri account (or any supported Indonesian bank) on chagee is Rp 50.000. Withdrawals are processed within 15 minutes to 3 hours for verified accounts during WIB business hours (08:00–22:00 WIB). First-time withdrawals require completed KYC verification. There are no withdrawal fees charged by chagee, though your bank may apply standard interbank transfer fees.

Most chagee withdrawals are processed within 15 minutes to 3 hours. Delays can occur if your KYC verification is incomplete, your withdrawal amount exceeds your active bonus wagering requirement, or if the transfer is being reviewed by our fraud prevention team. If your withdrawal has been pending for more than 6 hours, contact support at [email protected] with your transaction reference and we will investigate immediately.

chagee offers an extensive range of football betting markets covering BRI Liga 1 (including matches featuring Persija Jakarta, Persib Bandung, and Bali United), the English Premier League, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, and the Piala AFF. Bet types include 1X2, Asian Handicap, Over/Under, correct score, first goalscorer, and mix parlay (multi-leg accumulator) bets with competitive odds.

Voor bola (Indonesian term for Asian Handicap in football betting) is a system where the stronger team gives a head start in goals to the weaker team to level the playing field. For example, a -0.5 voor means the favored team must win by at least one goal for your bet to succeed. chagee offers full Asian Handicap markets across all major football leagues and BRI Liga 1 fixtures.

Yes. Togel (Indonesia's traditional numbers lottery game) is available on chagee, and you can fund your play using OVO, DANA, GoPay, ShopeePay, or any other supported e-wallet. Simply top up your chagee balance via OVO as you would for any other game, and navigate to the Togel section to choose your preferred market, number combination, and bet size. OVO deposits credit instantly.

Sabung ayam (traditional cockfighting, streamed live from licensed arenas) is available in chagee's live games section. Each match has two sides: Meron (the favored rooster, indicated by the red corner) and Wala (the underdog, blue corner). A third outcome, BDD (both roosters draw or are disqualified), is also available. Odds fluctuate in real time before the match starts. Minimum bet starts at Rp 10.000.

chagee hosts hundreds of slot titles from leading studios including Pragmatic Play, NetEnt, Microgaming, and Pocket Games Soft. Slot gacor is an Indonesian colloquial term for slots that players perceive to be paying out frequently — essentially, "hot" or "loose" slots. While RTP (Return to Player) rates are fixed by the game provider, chagee publishes RTP percentages transparently so you can make informed choices about which games to play.

Bandar bola (Indonesian term for an online football bookmaker or betting agent) refers to platforms offering football wagering, and chagee is a fully operational online sportsbook covering Timnas Indonesia (the Garuda) in all major international competitions including the FIFA World Cup qualifiers, Piala AFF, and friendlies. Odds for Timnas matches are published as soon as fixtures are confirmed, with live in-play betting available.

chagee offers a competitive welcome bonus for new registrations. The standard offer is a deposit match bonus on your first deposit, credited directly to your bonus balance. The exact percentage and maximum cap are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements (rollover conditions) that must be met before bonus-derived winnings can be withdrawn. Full terms apply.

A wagering requirement (also called a rollover or turnover requirement) specifies how many times you must wager your bonus amount before the resulting winnings become withdrawable. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must place a cumulative total of Rp 1.000.000 in qualifying bets before withdrawal is permitted. chagee displays all wagering requirements clearly in the bonus terms before you opt in.

Yes. chagee runs regular cashback promotions for sports betting, including weekly cashback on net losses across football and other sports markets. Cashback percentages vary by promotion and player tier. Higher-tier VIP members typically receive enhanced cashback rates. Cashback is credited as bonus funds on a weekly cycle and carries its own wagering conditions. Check the current promotions page for active cashback offers.

The chagee VIP program rewards consistent, loyal players with escalating benefits across multiple tiers. As your cumulative deposit and wagering volume increases, you progress through tiers that unlock higher cashback rates, faster withdrawal processing, dedicated account managers, exclusive promotions, and higher deposit and withdrawal limits. VIP tier assessments are conducted monthly. Contact [email protected] to find out more about your current tier status.

Bonus eligibility varies by promotion. Most welcome and deposit bonuses can be used across slots, live casino, and sports betting markets. However, some bonuses exclude specific game categories — for example, sabung ayam or togel may be excluded from certain rollover calculations, or certain live dealer tables may count at a lower rate toward wagering requirements. Always check the specific bonus terms before opting in to ensure your preferred games qualify.

chagee operates as an internationally regulated online gaming platform with SSL encryption protecting all data transmissions. We use provably fair technology and certified random number generators (RNGs) for all electronic games, audited by independent testing laboratories. All personal and financial data is handled in accordance with our Privacy Policy. We have served over 2.5 million Indonesian players since 2020 with a strong track record of timely payouts.

You must be at least 21 years of age to register and play on chagee. This requirement is strictly enforced through mandatory KYC identity verification. Any account found to belong to a person under 21 will be immediately closed and all deposited funds returned. We take our age restriction obligations seriously as part of our broader commitment to responsible gaming and player protection.

chagee provides a full suite of responsible gaming tools accessible via Account Settings. You can set daily, weekly, or monthly deposit limits, loss limits, session time limits, and reality check alerts. If you need a temporary break, a time-out of 24 hours to 30 days is available. For a longer enforc ed absence, self-exclusion periods from 30 days to lifetime can be requested. All tools take effect immediately or can be activated by emailing [email protected].

If you are concerned that gambling is negatively affecting your finances, relationships, or mental health, act immediately. Email our responsible gaming team at [email protected] — agents are available 24/7 in English and Bahasa Indonesia. We can apply protective limits or self-exclusion to your account on the spot. We also strongly encourage you to speak with a trusted person in your life and seek professional counseling if needed. You are not alone, and help is always available.