Privacy Policy

1 Introduction

chagee ("we", "us", "our", "the Company") is committed to protecting the privacy and security of your personal information. We recognize that trust is the foundation of our relationship with every player on our platform, and that trust begins with transparent data practices.

This Privacy Policy applies to all personal data collected from players who register an account, place wagers, or otherwise interact with the chagee platform. It covers data collected directly from you during registration, data generated through your use of our services (including sports betting, casino games, live dealer tables, and togel), and data received from third-party payment processors and KYC verification providers.

We process personal data in accordance with applicable data protection laws and regulations, including obligations related to the Indonesian market. This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy.

2 Data Controller

For the purposes of applicable data protection law, the data controller responsible for your personal information is chagee, the operator of the platform at https://chagee.cam.

All questions, requests, or concerns regarding this Privacy Policy, or the processing of your personal data, should be directed to our Data Protection Officer using the contact details provided in Section 14 of this Policy.

3 Information We Collect

We collect and process the following categories of personal data:

3.1 Registration and Account Information

• Full legal name
• Date of birth (to verify you meet the 21+ age requirement)
• Email address
• Mobile phone number
• Residential address (city and province within Indonesia)
• Username and encrypted password
• Preferred language and currency (defaulting to English and IDR for Indonesian players)

3.2 Financial and Transaction Data

• Bank account details (Indonesian bank accounts: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata)
• E-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method used
• Betting and gaming transaction history, including stake amounts, odds, outcomes, and timestamps
• Account balance and bonus records

3.3 Identity Verification (KYC) Data

• Government-issued photo identification (Indonesian National ID Card / KTP, passport, or driver's license)
• Proof of bank account ownership (bank statements, e-wallet screenshots)
• Proof of address documentation, where required
• Selfie photographs for biometric verification, where required

3.4 Technical and Usage Data

• IP address and approximate geolocation (to verify Indonesian residency and detect fraud)
• Device type, operating system, browser type and version
• Access times, page views, clickstream data, and navigation paths through the platform
• Game session logs, including games played, session duration, and outcomes
• Marketing preferences and communication interaction records

3.5 Communications Data

• Customer support chat transcripts, email correspondence, and phone call recordings (where consent has been obtained)
• Feedback, complaints, and dispute resolution records

4 How We Use Your Data

chagee processes your personal data for the following purposes:

5 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and chagee (i.e., to provide the gaming services you requested when you registered your account).
• Legal Obligation: Processing is required to comply with our legal obligations, including age verification, anti-money laundering checks, tax reporting, and cooperation with regulatory authorities.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, customer support, and service improvement, provided these interests do not override your fundamental rights.
• Consent: Where processing is based on your consent (e.g., for marketing communications or optional data collection), you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6 Data Sharing and Third-Party Processors

6.1 No Sale of Personal Data. chagee does not sell, rent, or trade your personal data to third-party marketers or advertisers under any circumstances.

6.2 Service Providers. We share personal data with carefully selected third-party service providers who assist us in operating the platform, including:

• Payment Processors: To facilitate deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
• KYC Verification Providers: To verify your identity documents and comply with anti-money laundering obligations.
• Game Providers: To deliver casino games, live dealer tables, and sports betting markets from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft.
• Fraud Prevention Services: To detect suspicious activity, multi-accounting, and automated bot behavior.
• Cloud Infrastructure Providers: To host our platform, store data securely, and ensure reliable service delivery.
• Customer Support Tools: To manage live chat, email correspondence, and support ticket systems.

All third-party processors are contractually obligated to process your data only in accordance with our instructions and to implement appropriate security measures.

6.3 Legal Disclosure. We may disclose your personal data to law enforcement authorities, regulatory bodies, or courts where required by law, or where necessary to protect our legal rights, prevent fraud, or ensure platform safety.

6.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of chagee's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections set out in this Policy.

7 Data Retention

chagee retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

• Active Accounts: Data associated with active accounts is retained for the duration of your account's active status.
• Closed Accounts: Following account closure, we retain transaction records, KYC documentation, and communication logs for a period of 7 years to comply with financial regulations, tax obligations, and anti-money laundering requirements.
• Marketing Data: If you opt out of marketing communications, your contact details will be retained on a suppression list to ensure we do not contact you again, but all other marketing-related data will be deleted.
• Legal Claims: Where data is relevant to an ongoing legal dispute or investigation, we may retain it beyond standard retention periods until the matter is resolved.

Once the retention period expires, personal data is securely deleted or anonymized so that it can no longer identify you.

8 Security Measures

chagee employs a multi-layered security architecture to protect your personal data against unauthorized access, loss, alteration, or disclosure:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Password Security: Passwords are hashed using strong cryptographic algorithms and are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis, and is subject to strict confidentiality obligations.
• Regular Security Audits: Our systems undergo regular penetration testing and vulnerability assessments by independent security experts.
• Firewall and Intrusion Detection: Network-level protections prevent unauthorized access to our infrastructure.
• Data Backup: Encrypted backups are maintained to ensure data recovery in the event of system failure, while backup access is similarly restricted.

9 Cookies & Tracking Technologies

The chagee platform uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

9.1 What Are Cookies? Cookies are small text files placed on your device by a website. They allow the site to recognize your device and remember certain information about your visit.

9.2 Types of Cookies We Use:

• Essential Cookies: Required for the platform to function, including login authentication and session management. These cannot be disabled.
• Performance Cookies: Collect anonymous usage data to help us understand how players interact with the platform and identify areas for improvement.
• Functional Cookies: Remember your preferences, such as language settings and favorite games, to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted promotional offers. These are only used with your consent.

9.3 Managing Cookies. Most browsers allow you to block or delete cookies through your browser settings. However, disabling essential cookies may prevent you from accessing certain platform features. Instructions for managing cookies in popular browsers can be found on the respective browser's support website.

10 Your Data Protection Rights

Under applicable data protection law, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You may request that we transfer your data to another service provider in a structured, commonly used format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to your request within 30 days.

11 International Data Transfers

chagee operates internationally and may transfer your personal data to countries outside Indonesia, including to servers located in jurisdictions that may not offer the same level of data protection as Indonesian law.

Where we transfer data internationally, we ensure that appropriate safeguards are in place, such as:

• Transferring data only to countries recognized as providing an adequate level of data protection;
• Using standard contractual clauses approved by data protection authorities;
• Ensuring that recipient organizations are certified under recognized data protection frameworks.

You have the right to request further information about the safeguards we have in place for international data transfers.

12 Children's Privacy

chagee is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 21 years.

If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be returned to the source payment method, after deducting any bonuses received.

If you believe that a minor has accessed the chagee platform, please contact us immediately using the details in Section 14.

13 Changes to This Privacy Policy

chagee reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features.

When we make material changes to this Policy, we will notify you by email (to the address registered on your account) and by displaying a prominent notice on the platform. The "Last Updated" date at the top of this Policy will be revised to reflect the date of the most recent changes.

Continued use of the platform following notification of changes constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, you must cease using the platform and may request account closure.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your personal data appropriately.