chagee is committed to providing a safe, fair, and enjoyable environment for all players. Gaming should be a form of entertainment — never a source of financial stress or personal hardship. This page explains our player protection framework and the tools available to help you stay in control.
At chagee, responsible gaming is not a regulatory checkbox — it is a core principle woven into everything we do. We believe that every player deserves access to a gaming environment that is honest, transparent, and designed with their long-term wellbeing in mind.
Our responsible gaming framework covers every stage of the player journey, from the moment you register your account through to withdrawal and beyond. We use a combination of automated monitoring systems, trained support staff, and player-controlled tools to ensure that gaming on chagee remains a positive experience.
We recognize that for a small number of players, gambling can become problematic. Disordered gambling is a recognized behavioral condition that can affect anyone, regardless of income, background, or experience level. chagee is committed to early intervention, compassionate support, and — where necessary — firm protective measures to minimize harm.
We actively monitor player behavior for indicators of problem gambling, including sudden increases in deposit frequency, late-night session patterns, and attempts to circumvent self-imposed limits. Where our systems flag a concern, a member of our responsible gaming team will reach out proactively, in English or Indonesian as preferred.
The chagee platform is strictly for adults aged 21 years and above. We enforce this requirement through a mandatory KYC (Know Your Customer) identity verification process that every player must complete before withdrawals are processed.
Indonesian players are required to submit a valid government-issued photo identification document — such as a KTP (Indonesian National Identity Card), passport, or driver's license — confirming their date of birth. Any player found to be under 21 years of age will have their account closed immediately and all deposited funds returned to the source payment method.
Warning to Parents and Guardians: If you believe a minor in your household may have accessed the chagee platform using your payment details or identity documents, contact our support team immediately at [email protected]. We will investigate and take immediate protective action.
We recommend that parents and guardians use parental control software to restrict access to gambling websites on shared or family devices. Keeping your chagee account credentials strictly private is also essential — never share your username or password with anyone, including family members who might be under 21.
chagee provides a comprehensive suite of self-management tools that empower you to control the time and money you spend on the platform. All tools are available through your Account Settings and can also be activated immediately by contacting our support team.
Set daily, weekly, or monthly caps on how much you can deposit into your chagee account. Limits take effect immediately. Increases require a mandatory 24-hour cooling-off period before they apply.
Define the maximum amount you are comfortable losing within a set period. When your loss limit is reached, wagering is automatically suspended until the limit period resets.
Set a maximum session duration per login. When your limit approaches, you will receive a notification. When it expires, you will be automatically logged out of your account.
Enable periodic on-screen notifications that show you how long you have been playing and how much you have wagered. A regular reality check helps maintain perspective during longer sessions.
Take a short break from the platform for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and no deposits can be made. Existing balances are preserved.
Request a self-exclusion of between 30 days and a permanent lifetime ban. During exclusion, you cannot access the platform or open a new account. This is our most powerful protective tool.
How to Activate: All tools above can be enabled instantly through your Account Settings dashboard. Alternatively, email [email protected] or contact our live chat and a support agent will apply the restriction to your account immediately, 24/7.
Self-exclusion is the most comprehensive player protection measure available on the chagee platform. It is designed for players who recognize that they need a significant break from gambling and want our assistance in enforcing it.
Temporary self-exclusions (30 days to 1 year) expire automatically at the end of the chosen period. To reactivate your account, you must contact support and complete a mandatory reassessment conversation with a member of our responsible gaming team. A 7-day minimum cooling-off period applies before any reactivation is confirmed. Permanent self-exclusion cannot be reversed.
Important: Self-exclusion at chagee applies only to the chagee platform. If you are experiencing a gambling problem, we strongly encourage you to seek help from a professional counseling service and to consider self-excluding from all gambling sites simultaneously.
Problem gambling is not always easy to identify — it often develops gradually. Below are common behavioral signs that may indicate gambling has moved from recreation to a harmful habit. If you recognize several of these patterns in yourself or someone you care about, we encourage you to act now.
Spending more money on gambling than you originally intended, or betting with funds reserved for essential expenses such as rent, food, or family obligations.
Chasing losses — increasing your bet size after a losing session in an attempt to win back the money you lost.
Borrowing money from friends, family, or lenders specifically to fund gambling activity.
Neglecting work, study, or family responsibilities in order to spend more time on the platform.
Hiding your gambling activity from family and friends, or lying about how much you spend.
Feeling anxious, irritable, or restless when you are unable to gamble for a period of time.
Losing interest in hobbies, social activities, and relationships that you previously enjoyed.
Experiencing depression, guilt, or suicidal thoughts related to gambling losses — this requires immediate professional help.
Act immediately if you relate to these signs: Contact our support team at [email protected] and we will assist you in setting protective limits or self-exclusion, and can direct you toward appropriate professional support services.
A short checklist based on internationally recognized gambling harm indicators. Answer honestly — there are no right or wrong answers, and your responses are completely private.
Have you ever gambled with money you could not afford to lose?
Have you ever returned on a later day to try to win back the money you lost?
Have you ever hidden your gambling activity from family, friends, or colleagues?
Have you ever borrowed money to gamble, or sold possessions to fund gambling?
Have you ever experienced feelings of guilt or depression after a gambling session?
Have you ever tried to cut down or stop gambling, but found you could not?
Have you ever gambled for longer than you intended, or missed work or important events because of gambling?
If you answered "yes" to three or more of these questions, we strongly encourage you to consider the protective tools available on this page — deposit limits, time-out, or self-exclusion — and to seek advice from a professional gambling support organization. Our support team is available 24/7 to help you take the next step.
Gambling problems are treatable, and many people successfully regain control with the right support. In addition to chagee's own responsible gaming services, we encourage players to reach out to the following professional sources of help (for general counseling and support):
Professional Counseling: Reach out to local health services and mental health professionals in your area of Indonesia. Many organizations provide confidential, free, or low-cost counseling for gambling-related issues, including Cognitive Behavioral Therapy (CBT), a proven treatment approach for problem gambling.
Talk to Someone You Trust: Families and friends can be a powerful source of support. Speaking openly about a gambling problem with a trusted person can be the first and most important step toward recovery.
chagee's responsible gaming team are trained to offer compassionate, non-judgmental guidance. Contact us at [email protected] and we will walk you through your options and, where appropriate, direct you to the most relevant professional support channels. Our support is provided in both English and Bahasa Indonesia, 24 hours a day, 7 days a week.
Our dedicated responsible gaming team is available to speak with you confidentially around the clock. Whether you need to set limits, activate self-exclusion, or simply talk through concerns, we are here to help — without judgment.
Available 24/7 WIB (Western Indonesia Time, UTC+7) · Support in English and Bahasa Indonesia
The principles that guide every decision we make at chagee
Every policy, tool, and system at chagee is built with player wellbeing as the first consideration. We invest heavily in technologies that identify and prevent gambling harm.
We publish clear terms, RTP information, and responsible gaming resources. No hidden clauses, no misleading promotions, no fine-print surprises for our players.
Our monitoring systems detect distress signals — unusual deposit patterns, extended sessions, chasing behavior — and our team reaches out to offer support before harm escalates.
Our responsible gaming framework is externally reviewed to ensure it aligns with internationally recognized best practices for gambling harm minimization.
Our support agents are trained to handle sensitive conversations with empathy and discretion, and are available to respond in English or Bahasa Indonesia at any hour.
The 21+ age requirement is enforced through mandatory KYC document checks. We work with recognized Indonesian identity verification systems to confirm eligibility.
Whether you are ready to set your first limit, take a break, or have questions about our player protection tools, our team is here to support you every step of the way.