Please read these Terms & Conditions carefully before accessing or using the chagee platform. By registering an account or placing any wager, you confirm that you have read, understood, and agreed to be bound by all provisions set out below.
Last Updated: 1 January 2026Important Notice: These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Player", "User", "you") and chagee ("the Company", "we", "us", "our"), governing all access to and use of the chagee platform available at https://chagee.cam. If you do not agree to any part of this Agreement, you must immediately cease using the platform.
For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:
Access to the chagee Platform and all associated Services is strictly subject to the following eligibility criteria:
By registering an Account, you represent and warrant that all of the eligibility criteria listed above are satisfied, and that the information you provide during registration is accurate, current, and complete. The Company reserves the right to verify eligibility at any time and to suspend or close Accounts where eligibility cannot be confirmed.
3.1 Single Account Policy. Each Player may hold only one registered Account on the Platform. The creation of duplicate, multiple, or linked Accounts is strictly prohibited and will result in the permanent closure of all associated Accounts and forfeiture of all Balances and pending withdrawals.
3.2 Accurate Information. You agree to provide true, accurate, and complete information during the registration process, including your full legal name, date of birth, valid email address, and Indonesian bank account details. You agree to update your Account information promptly if any details change.
3.3 Account Security. You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your login details with any other person. The Company will not be liable for any loss or damage arising from unauthorized access to your Account resulting from your failure to adequately protect your credentials.
3.4 KYC Verification. The Company is required to verify the identity of all Players before processing withdrawals and, in certain circumstances, before allowing continued use of the Platform. You agree to provide any documentation requested by the Company, including but not limited to:
3.5 Account Suspension Pending Verification. The Company reserves the right to temporarily suspend an Account's withdrawal functionality, or to place the Account on restricted access, while any KYC verification is outstanding. Games may remain accessible during standard verification, but funds cannot be released until verification is complete.
4.1 Accepted Payment Methods. The Platform accepts deposits and processes withdrawals via the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. Additional payment methods may be added or removed at the Company's discretion.
4.2 Currency. All Account Balances, transactions, and displayed figures on the Platform are denominated in Indonesian Rupiah (IDR / Rp). No currency conversion fees are charged by chagee; however, third-party banks or e-wallet providers may apply their own transaction fees.
4.3 Minimum and Maximum Transactions. Minimum and maximum deposit and withdrawal amounts are set out in the Platform's Payment Information page and may be updated from time to time. Players are responsible for reviewing current limits before initiating transactions.
4.4 Withdrawal Processing Times. The Company targets withdrawal processing within 5–30 minutes for most Indonesian bank accounts during standard banking hours (06:00–22:00 WIB). Processing times may be extended during peak periods, for first-time withdrawals requiring KYC, or where additional security checks are required. The Company does not guarantee specific processing times and shall not be liable for delays caused by third-party banking institutions.
4.5 Withdrawal to Registered Account Only. Withdrawals will be processed exclusively to the bank account or e-wallet registered to, and verified under, the Player's chagee Account. The Company will not process withdrawals to third-party accounts under any circumstances.
4.6 Own Funds. Players must only deposit funds that they legally own and that are free from any encumbrance. The use of funds obtained from illegal activity is strictly prohibited and will be reported to the appropriate authorities.
Anti-Money Laundering Notice: chagee complies with applicable anti-money laundering (AML) obligations. The Company reserves the right to request the source of funds documentation for any deposit or withdrawal, and to delay or refuse transactions where AML compliance cannot be satisfied.
5.1 General Bonus Terms. All Bonuses offered by chagee are subject to specific terms and conditions, including wagering requirements, eligible games, minimum odds requirements, time limits, and maximum withdrawal caps. These specific terms will be communicated at the time each Bonus is offered and form part of this Agreement.
5.2 Wagering Requirements. Unless otherwise stated, Bonuses must be wagered a minimum number of times (the Wagering Requirement) before any winnings derived from Bonus funds may be withdrawn. Failure to meet the Wagering Requirement within the specified time limit will result in the forfeiture of the Bonus and any associated winnings.
5.3 One Bonus Per Household. Bonuses are limited to one per Player, per household address, per device (IP address), and per payment method. The Company reserves the right to withdraw Bonus offers where it determines that abuse or exploitation of the Bonus system has occurred.
5.4 Bonus Abuse. The following activities constitute Bonus abuse and may result in the forfeiture of Bonuses, cancellation of winnings, and permanent Account closure:
5.5 Company's Right to Modify. chagee reserves the right to alter, suspend, or withdraw any Bonus or promotional offer at any time without prior notice, provided that changes will not retrospectively affect Bonuses already claimed and in active use by a Player.
6.1 Acceptance of Bets. All bets and wagers are accepted at the Company's sole discretion. The Company reserves the right to refuse, limit, or cancel any bet or wager without explanation, including bets placed by Players identified as professional or high-frequency bettors whose activity falls outside normal recreational parameters.
6.2 Minimum and Maximum Stakes. Minimum and maximum stake limits apply to all betting and gaming products on the Platform. These limits are displayed within the relevant game or betting market interface and may be adjusted at any time.
6.3 Sports Betting. All sports betting markets, including football (BRI Liga 1, EPL, La Liga, Champions League, FIFA World Cup), badminton, basketball, MotoGP, and e-sports, are subject to the specific sports-betting rules available on the Platform. In the event of a discrepancy between a displayed result and an official result, the official result shall prevail.
6.4 Asian Handicap and Accumulator Rules. Asian handicap (voor bola) markets follow standard Asian handicap settlement rules. Mix parlay (accumulator) bets require all selections to win; if any single selection is void, the accumulator will be settled excluding the void selection at odds of 1.00 for that leg.
6.5 Malfunctions. In the event of a technical malfunction, disconnection, or any failure of the Platform's systems, all affected bets and game rounds may be declared void. The Company is not liable for losses arising from technical failures beyond its rea sonable control.
6.6 Prohibited Strategies. The use of automated betting software, bots, or any third-party software designed to gain an unfair advantage is strictly prohibited. Any winnings generated through prohibited strategies will be forfeited and the Account closed permanently.
7.1 Age Restriction. The chagee Platform is strictly for players aged 21 years and above. The Company employs age verification measures during registration and reserves the right to request proof of age at any time. Any Account found to be held by a person under 21 years of age will be closed immediately and all funds returned to the depositing payment method after deducting any Bonuses received.
7.2 Player Protection Tools. chagee provides a suite of responsible gaming tools to help Players manage their activity, including deposit limits, loss limits, session time limits, reality-check notifications, and self-exclusion. These tools are accessible through your Account settings and via our customer support team.
7.3 Self-Exclusion. Players who wish to take a break from gaming may request a self-exclusion period of between 30 days and a permanent lifetime ban. During a self-exclusion period, the Player's Account will be suspended and no new Account may be opened. Players are encouraged to visit our Responsible Gaming page for full details.
7.4 Underage Gambling Prevention. If you suspect that a minor may have access to your Account credentials, you must contact our support team immediately. The Company will cooperate fully with any investigation relating to underage gambling.
8.1 Ownership. All content on the chagee Platform — including but not limited to software, game engines, graphics, text, logos, trademarks, audio, and video — is the exclusive property of the Company or its licensed third-party providers, and is protected by applicable intellectual property laws.
8.2 Limited License. The Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal recreational purposes in accordance with this Agreement. This license does not permit you to copy, reproduce, modify, distribute, or create derivative works from any Platform content.
8.3 Third-Party Game Providers. Games available on the Platform are licensed from third-party studios including, but not limited to, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. All intellectual property rights in those games remain with their respective owners.
9.1 Platform Availability. chagee endeavors to maintain continuous Platform availability but does not guarantee uninterrupted access. Scheduled maintenance, system upgrades, or circumstances beyond the Company's control may result in temporary unavailability. The Company shall not be liable for losses arising from periods of unavailability.
9.2 Exclusion of Consequential Loss. To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising from your use of or inability to use the Platform.
9.3 Cap on Liability. Where liability cannot be entirely excluded at law, the Company's total aggregate liability to you for any claim arising under or in connection with this Agreement shall not exceed the total amount deposited by you into your Account in the 30 days immediately preceding the event giving rise to the claim.
9.4 No Warranty. The Platform and all Services are provided on an "as is" and "as available" basis without any representation or warranty, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
Force Majeure: The Company shall not be in breach of this Agreement or liable to you for any failure or delay in performing its obligations where such failure or delay results from any event beyond the Company's reasonable control, including natural disasters, government actions, internet or network failures, pandemics, or civil unrest.
10.1 Data Collection. The Company collects and processes personal data in connection with your use of the Platform, including registration information, transaction records, device data, and usage analytics. This processing is carried out in accordance with our Privacy Policy, which forms an integral part of this Agreement.
10.2 Data Security. The Company employs industry-standard security measures, including 256-bit SSL encryption and multi-layer access controls, to protect your personal data against unauthorized access, disclosure, or loss.
10.3 Third-Party Sharing. The Company does not sell your personal data to third-party marketers. Data may be shared with payment processors, KYC verification providers, and fraud prevention services strictly as necessary to deliver the Services and maintain platform integrity.
11.1 By the Player. You may request the closure of your Account at any time by contacting our customer support team. Upon closure, any verified Balance remaining in your Account will be returned to your registered payment method, subject to completion of any outstanding KYC requirements and the deduction of any outstanding Bonus obligations.
11.2 By the Company. chagee reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, without prior notice, where:
11.3 Effect of Termination. Upon Account closure, your license to use the Platform terminates immediately. Clauses relating to Intellectual Property, Limitation of Liability, Governing Law, and any accrued rights or obligations shall survive termination of this Agreement.
12.1 Applicable Law. This Agreement and any dispute or claim arising out of or in connection with it, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated, as notified to Players upon request.
12.2 Dispute Resolution. In the event of any dispute between you and the Company, you agree to first attempt to resolve the matter informally by contacting our customer support team. If the dispute cannot be resolved informally within 30 days, it shall be referred to binding arbitration in accordance with the rules of a recognized international arbitration body, as designated by the Company.
12.3 Language. This Agreement is drafted in English. In the event of any inconsistency between an English version and any translated version, the English version shall prevail.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the chagee Platform, please contact our customer support team:
Email: [email protected] (plain text — not a clickable link)
Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri, Idul Adha, and Indonesian Independence Day (17 August).
Response Time: We aim to respond to all written inquiries within 24 hours WIB (Western Indonesia Time, UTC+7).
The Company's registered contact details, including its legal address, are available to verified Players upon written request submitted through the support channel above.
The principles that underpin every clause in these Terms & Conditions
We write our terms in clear, professional English — not deliberately obscure legal jargon. Every clause is designed to be genuinely understood by the players it affects.
All RNG-based games on chagee use certified random number generation audited by independent testing agencies. Outcomes are statistically fair and cannot be manipulated.
Every deposit and withdrawal through BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay is protected by 256-bit SSL encryption and monitored by our fraud prevention team.
We publish our withdrawal timelines and process the vast majority of requests within 5–30 minutes. No hidden fees, no arbitrary delays, no unexplained holds.
chagee enforces a 21+ age requirement through KYC verification. Protecting minors from access to gambling services is a non-negotiable legal and ethical obligation.
These Terms apply equally to all Players regardless of Account size or VIP tier. Rules are enforced consistently and without favoritism across our entire player base.
Our support team is available 24/7 to clarify any aspect of these Terms & Conditions. You can also explore our FAQ for quick answers to common questions.